Information about your order
Our days of operation (for packing and postage) are Wednesday & Friday. We aim to have all orders processed within two (2) business days from when your order is placed. Your order will be sent using either Australia Post or Sendle, and you will receive a tracking number once your order is fulfilled.
Please note that a signature may be required upon delivery.
We recommend providing a delivery address where someone is available to accept the parcel during business hours from 9am to 5pm, like a work address.
Once shipped, a tracking number will be emailed to you. While we do our best to ensure the order gets to you in the time frames indicated below, we can't guarantee your item(s) will arrive by a certain date or time.
For more information or if you have any queries, please don’t hesitate to email us at email@example.com.
Australian shipping times and rates
|Standard shipping (2–6 business days)||AUD $8.50|
|Standard shipping for orders over $100 (2-6 business days)||FREE|
|Express shipping (1–2 business days)||AUD $10.85|
International shipping times and rates
Standard international orders will incur a minimum AUD $25 shipping fee.
We’ll also help you track your THE M|N|ML order to your door. Once the item is dispatched you will receive a confirmation email with your Australia Post tracking number. Please email firstname.lastname@example.org if you have further questions regarding your order.
Please note that local customs and Duties will be payable by you.
|Standard shipping||AUD $25|
|Standard shipping (3+ pieces)||AUD $45|
DUTIES AND OTHER DELIVERY FEES
When purchasing from THE M|N|ML outside of Australia, your order may be subject to your countries import duties, taxes and/or customs fees (summarised as Duties).
As we are unable to control the Duties payable, we request you take care in knowing the cost of these Duties prior to purchasing from THE M|N|ML. You will be responsible for paying these Duties either at the point of delivery or after delivery.
Your local customs office will be the best source of information to help you understand the payments and process. THE M|N|ML will not be able to advise you whether Duties will apply to your order or the amount for paying Duties.
This process is standard across online retailers.
If you have any further questions or requests, please contact us at email@example.com.