What is the best way to contact THE M|N|ML?
If you have any questions, feedback or just wanna send some love our way (we love hearing from you no matter what), send an email to firstname.lastname@example.org. We’ll do our best to get you back straight away but we’re a small team of two working hard to answer your questions and get your orders out as soon as we can.
I’ve entered the wrong details for my order. What should I do?
Email us at email@example.com as soon as you realise and we’ll be in touch.
Shipping and Returns
When will my order be shipped?
We’re as excited as you are about your new purchase making its way to you and we can’t wait to send it on its merry way! While we aim to get your lovely package in the post lickety split, we work on a two business day turnaround for dispatch. If there’s ever anything that would cause a delay to popping your package in the mail, we’ll be in touch ASAP to let you know.
How long will it take to receive my order?
Depending on where you live, your delivery can take up to six days. As mentioned above, we work on a two-business-day order processing and dispatch.
Which postal service do you use?
We use Australia Post as our postal service for both domestic and international orders.
How much is shipping?
We’re happy to offer free shipping for all orders over $100, within Australia. For orders under $100, standard shipping is $8.50 and express shipping is $10.85. For international orders, we offer shipping starting from $28, depending on location.
If you are local to Brisbane, we have a pick up option from our sister store/stockist THE COMMON THREAD at 24 Oxford Street, Bulimba 4171
What is your returns policy?
See our full returns policy here. We happily offer exchanges or store credits if you select the wrong size (availability dependent), however we don’t offer returns of any kind (refund or exchange) for change of mind.
Why don’t you offer refunds?
We are a small business with limited margins and resources. We’d love to be able to offer more flexible shipping conditions but once we’ve taken over the world, it’ll be one of the first things we do!
Sizing and Care
Will my clothes stretch or shrink in the wash?
Each material used by THE M|N|ML has been chosen for its quality and durability but we recommend you follow the care instructions on your piece’s tag so it enjoys the long life for which it was designed.
For organic linen and cotton fabrics there may be up to a 3-5% shrinkage following the first wash. Items should stretch out again following wear but it is important to please follow all care instructions carefully.
What size should I pick?
Most of our styles are designed to allow some flexibility when either sizing up or down. Depending on whether you like to wear your clothes more fitted or a little bit looser, we recommend going down or up one size respectively. If you are unsure, don’t hesitate to get in touch and we’ll gladly help.
Our dual sizing for the linen pieces like Palazzo Pants indicates a range with XS/S equal to 6-8, S/M equal to 10-12 and L/XL equivalent to a 14-16.
I don’t know which style will suit me best. Can you help?
We’re always happy to help you find your fit and style from among our styles. If you need help navigating our size charts, or just a bit of help trying to decide which style will suit you best, you can email us at firstname.lastname@example.org or reach out via messenger by clicking the chat icon located in the bottom right of your screen.
How do I choose my size?
You can refer to our size chart to get an idea of where you fit. Size guides are just that: a guide. We recommend selecting your size based on your waist and hip measurement and read any size notes in the individual product description. Still unsure of the size that is best for you? Get in touch at email@example.com and we’ll gladly help you!
Oh darn! The item I’m after is out of stock...
If the style you’re after is out of stock (boo!) please send an email to firstname.lastname@example.org with the style and size that has caught your eye and we would love to let you know when it’s back in stock. You can also select the ‘notify me’ button located below the product’s description to be notified via email as soon as the item is back in stock.
How do I wash THE M|N|ML’s pieces?
We’re all about conserving precious water but when you do wash it our advice is to always follow the label’s care instructions. Though we do recommend the following as standard: cold machine wash with like colours in a delicates bag. For extra care, hand wash is preferred. Reshape and line dry in the shade.
Fibres and Fabrics
We work with a number of suppliers to source our fabrics, all of whom adhere to a variety of certification standards including GOTS certification, EcoCert Organic Cotton Standards, Fair Wear, Fairtrade and ECA.
What sustainable fabrics do you use?
All our styles are made from high quality, sustainable and eco-friendly materials predominantly organic cotton, organic linen and hemp. We always preference natural, biodegradable fabrics though have begun to work with some man-made fibres (recycled and repurposed only), in very limited amounts.
Our Luxe range of designs (The Wanderer and The Decade styles) were created using GOTS-certified organic cotton grown, spun and ginned by small-scale farmers in India. The yarn is then dyed – using GOTS-certified dyes – and transformed into fabric in Melbourne.
Our basic styles (see the Basics collection on our website) are made using a combination of organic cotton, with some recycled polyester. We preference natural fibres where possible, and use man-made fibres only when they are recycled or repurposed.
Our luxuriously soft organic linen (for our Linen Luxe collection) is GOTS-certified and sourced in one of the top linen production countries, Belgium. The weaving mill where the linen is made is carbon neutral, runs entirely on solar power and operates with a waste-free policy. The flax plant is an incredible multipurpose plant with linseed and its oil used in food cosmetics and soap. The shives (produced during flax straw processing) is used for animal bedding and chipboard. The long fibres and high quality short fibres are used for textiles, while other short fibres make their way into paper and insulation. The waste selvedge and shearing dust from the production of linen are both also used in paper or insulation production.
What is the difference between organic cotton and regular cotton?
Organic cotton is farmed with zero use of agrochemicals, such as pesticides which are known to reduce soil quality, contribute to water pollution, and severely affect the health of farmers. Organic cotton is also proven to use 91% percent less blue water (fresh surface or groundwater sources) than conventional cotton.
Why is linen considered so sustainable?
The flax plant, typically grown in Belgium, France and the Netherlands, requires no additional irrigation, aside from the amount of rain it receives. It’s also naturally pest resistant so rarely requires additional inputs such as herbicides and pesticides.
How should I dispose of my clothing?
We hope that you’ll love and cherish your item/s for years to come but if you do wish to get rid of it, we ask that you consider alternative methods of disposal. These include: gifting to family and friends; giving the item a new life through upcycling, recycling and repurposing; or even reselling to someone else who may appreciate a pre-loved item with more life to give. While donating to charities is preferable to simply throwing away, we believe that finding another purpose for the item is a much more sustainable method. As the Ellen Macarthur Foundation cites, there is one garbage truck of textiles landfilled or incinerated every second, something that the glut of donations isn’t helping.
We are working on a takeback program of our own so that we can receive your returns for recycling responsibly.